| Home > Frequently Asked Questions |
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| FREQUENTLY ASKED QUESTIONS |
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| AMENITIES |
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Upon admission, the patient is issued a Hospital Kit containing a personal glass tumbler, toiletries, and bedroom slippers. |
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All private rooms are fully air-conditioned and equipped with electric beds, individual telephones (PABX), Cable TV, refrigerator, intercom and automatic kettle. |
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Purified drinking water is provided free of charge and may be obtained from the Nurses’ Station and the cafeteria. |
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Photocopying and Fax services are available at the Business Office. Rates can be arranged. |
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| VISITING HOURS |
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Visiting hours: 9:00 am to 9:00 pm |
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Only three (3) visitors will be allowed for each patient at a time. However, only one (1) watcher is allowed to spend the night with the patient in the room. |
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As a precaution against infection, parents are advised not to bring their children below ten (10) years old in the hospital patient areas. |
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| DOCTOR’S ROUNDS |
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Morning rounds are from 7:00 am to 9:00 am. Afternoon rounds are from 5:00 pm to 7:00 pm. Depending on the patient’s condition, the physicians and nurses will, from time to time, visit to monitor the patient’s progress. |
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| MEALS |
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The preparation of all patients' meals is supervised by an In-house Dietician. |
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A service unique to MFH is the privilege of choosing from a Menu for the following morning's breakfast. The Dietician/Nurse On Duty will visit you in the evening with the next day’s breakfast selection. |
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| DISCHARGE PROCEDURE |
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The attending physician shall determine when the patient may be allowed to go home. |
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Prepare all pertinent documents and complete all Company/HMO/Medicare/PHIC forms to guarantee deduction from hospital bills. |
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Please allow one to two hours for the Business Office to process your bills. |
| Bill Payment: |
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After receiving your bill, carefully check all charges credited to you. The Nurse On Duty and Cashier will answer your questions regarding room and medicine charges. The professional fee, which may or may not be included in your bill, is a matter between you and your attending physician. |
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When you are ready to make your payment, proceed to the Business Office with your bill and payment. |
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Cash, VISA/Mastercard/JCB credit cards, and Manager’s Check payments are accepted. |
| Clearance Procedure: |
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Upon making payment, the Cashier shall issue a Clearance Slip for you to present to the Nurses’ Station for signature. |
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The Orderly On Duty shall be available to assist you with your belongings as you leave the hospital premises. |
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Present your Clearance Slip to the Guard On Duty before leaving the hospital. |
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To avoid being charged for an extra day’s stay, a patient with a discharge order should make payment and clear out before 12:00 pm on the day the discharge order is given. |
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| CAFETERIA |
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The cafeteria is open from 7:00 am to 5:00 pm. |
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Refreshments, drinks, toiletries, and other grocery items are available for sale. Purified drinking water is provided free of charge. |
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Tables, chairs and Cable TV are available for your dining pleasure. |
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| RELIGIOUS SERVICE |
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While the hospital is open to all patients regardless of religious affiliations, the conduct of any religious service should first be cleared through Management. |
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| SAFETY AND SECURITY |
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The hospital values the safety and security as well as the privacy of its patients. To this end, all security measures are constantly being pursued and implemented. |
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All hospital employees wear official ID cards. If aware of unscrupulous individuals roaming around the hospital, please report them to any member of the hospital personnel on duty. |
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Personal appliances are not allowed inside the patient’s room. |
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MFH is a No Smoking hospital. Likewise, drinking alcoholic beverages is prohibited. |
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Firearms and other weapons are not to be brought to the hospital except for security purposes. |
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